Return

Returns

Return policy It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.

Our procedure of goods return

Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.
Please inform us of your request of refund or return or exchange within 14 days after you receive the goods.
All goods (including all parts and attachments) must be returned to us via express delivery.
You have to bear the cost for us to redeliver goods if you want an exchange.
At any time, no commission charge is required for returns.
Payment means for refund: credit card, Western Union.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.